Frequently Asked Questions (FAQ)
An FAQ (Frequently Asked Questions) section or page on a website is a curated list of common questions that customers or users often ask about a product, service, topic, or company. Each question is paired with a concise, helpful answer.
In short, its main purposes are:
- To provide quick answers to common queries.
- To save time for both the customer (who gets instant info) and the business (by reducing repetitive support inquiries).
- To address concerns and build trust by being transparent and anticipating user needs.
Frequently asked questions
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1. How can I place an order?
To place an order, simply browse through our collection of fashionable kurtis on our website. Once you have found the perfect kurti, select the desired size, color, and quantity, and click on the "Add to Cart" button. You can then proceed to the checkout page, where you will enter your shipping and payment details to complete the order.
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2. What payment methods do you accept?
We accept various payment methods, including credit cards, debit cards, net banking, and mobile wallets, UPI. You can choose the payment option that is most convenient for you during the checkout process.
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3. How long does it take to process and ship an order?
We strive to process and ship orders as quickly as possible. Typically, it takes 1-2 business days for us to process your order. Once shipped, the delivery time will depend on your location. You will receive a confirmation email with tracking information to track your package.
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4. Do you offer international shipping?
Yes, we offer international shipping to select countries. During the checkout process, you can enter your international shipping address, and the shipping cost will be calculated based on your location. Please note that international shipping may have additional customs and import duties that are the responsibility of the buyer.
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5. What is your return and exchange policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can initiate a return or exchange within 14 days of receiving the product. Please refer to our Returns and Exchanges page on our website for detailed instructions and terms.
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6. Can I cancel or modify my order?
We understand that plans may change. If you need to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order is processed and shipped, we may not be able to cancel or modify it.
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7. How do I contact customer support?
Our customer support team is here to assist you. You can reach us via email at care@thenavra.com or WhatsApp us on +916367054442. We are available during our business hours and strive to respond to all inquiries promptly.
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8. Do you have a physical store where I can try on the kurtis?
Currently, we operate exclusively online and do not have a physical store. However, we provide detailed size charts and product descriptions to help you choose the right size. If you have any sizing questions or need further assistance, please reach out to our customer support team, and we will be happy to help.
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9. How can I stay updated on new collections and promotions?
To stay updated on our latest collections, promotions, and exclusive offers, we encourage you to follow us on our social media channels. You can find us on Instagram, Facebook, and X. Additionally, you can subscribe to our newsletter on our website to receive updates directly in your inbox.
