You can easily track your orders by logging into your account on our website www.thenavra.com. Once logged in, visit the “My Orders” section to view your order history and details.

Additionally, after placing your order, a confirmation will be sent to your registered WhatsApp number and email ID for your convenience.

Yes, address changes are possible before your order is shipped. Once dispatched from our warehouse, the address cannot be modified.

• If you wish to change the delivery address to an international location, additional shipping charges will apply.
• If your original order was placed with international shipping but you’d like to switch the delivery address to India, we will refund the difference in shipping charges as Store Credit.

For quick support, reach out to us at care@thenavra.com.

At The Navra, every piece is handcrafted in small artisan-led batches, not mass-produced by machines. This means:

• Slight irregularities or variations in the print are natural and reflect the human touch behind each creation.
• These subtle differences are not flaws but rather a sign of authentic craftsmanship, making your piece truly one-of-a-kind.

We strive to photograph our products in lighting that best reflects their true colors. However, minor differences may occur because:

• Cameras and screens sometimes capture shades differently than the human eye.
• Since our fabrics are artisan-made in small batches, each batch may carry a slightly unique shade variation.

This is part of the beauty of handcrafted fashion it ensures your piece is special and not identical to mass-market items.

As soon as your order is shipped, we will share your tracking details via email and SMS. Please also check your junk/spam folder, as automated emails may occasionally land there.

Yes, we provide reverse pickup for eligible returns within India.

• For certain locations where reverse pickup is unavailable, we may request you to self-ship the item to us. Once received, we will issue you a full Store Credit.
• Reverse pickup is currently not available for international orders.